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The Human Experience Advantage
March 8, 2023
March 8, 2023 at 1:00 PM
by Luz Frazier
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1. Higher Engagement: Research has consistently shown that a positive employee experience leads to higher levels of engagement, which in turn leads to better business outcomes. For example, a Gallup study found that highly engaged teams show 21% greater profitability.

2. Employee Retention: Employee turnover is costly for organizations, and survey data shows that poor employee experience is a key driver of turnover. A study by Glassdoor found that companies with strong EX programs see a 40% reduction in employee turnover.

3. Customer Satisfaction: Happy employees lead to happy customers. Survey data shows that companies with a strong focus on EX have higher customer satisfaction rates. For example, a study by Temkin Group found that companies with strong EX programs have a Net Promoter Score (NPS) that is 2.5 times higher than companies with poor EX programs.

4. Employer Brand: A positive employee experience can also help attract top talent. Survey data shows that job seekers place a high value on workplace culture and employee experience when evaluating potential employers. A study by LinkedIn found that companies with strong employer brands see a 50% reduction in cost-per-hire.

Bringing it all together, survey data clearly shows that a positive employee experience is essential for organizational success. It leads to higher engagement, lower turnover, higher customer satisfaction, and a stronger employer brand.

How are you intentionally delivering and fostering the Human Experience Advantage? Reach us at LeadHumano as strategic and trusted partners.

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